“Always render more and better service than is expected of you, no matter what your task may be.” — Og Mandino
Always underpromise and overdeliver!
- British Baker’s Dozen:
- If you know how late you are going to be, add an extra 5-10 minutes to it. It might be annoying for the person/people when you say it initially, but when you come before the time you said, it will evoke a far more positive reaction than underestimating the lateness time.
- Never make promises you can’t keep. Always deliver—preferably exceed—every commitment you make.
- It’s far better to delight others with positive surprises than to leave them disappointed.
- Consider the cost of keeping a promise before making it.
#TODO 《超乎常理的款待》（Unreasonable Hospitality）
