1. Listen without interrupting
2. Paraphrase what you heard Start with phrases like:
   • “So what I’m hearing is…”
   • “It sounds like you’re feeling…”
   • “You mean that…”
3. Name the emotion People don’t just want facts reflected — they want feelings reflected.
   • “That sounds really frustrating.”
   • “It seems like you felt ignored.”
   • “You’re probably disappointed about that.”
4. Check if you got it right End with a soft question:
   • “Did I get that right?”
   • “Is that what you mean?”
   • “Am I understanding you correctly?”

Active Listening